Privacy Policy for The Washhouse

This Privacy Policy describes how NTX Washhouse LLC, doing business as The Washhouse (“The Washhouse,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you visit ntxwashhouse.com, use our laundromat and wash-and-fold services, book an appointment, contact us, or enroll in our SMS text-messaging program. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Introduction

The Washhouse is a laundromat and wash-and-fold service based in Denton, Texas. We are committed to protecting your privacy and being transparent about the information we handle. This policy explains what personal information we collect, the reasons we collect it, how it is used and safeguarded, and the choices and rights you have regarding your information. This policy applies to all customers, website visitors, and individuals who communicate with us.

2. Information We Collect

We collect only the information we need to provide our services and communicate with you. This may include:

• Contact information — your name, mobile phone number, and email address.
• Service and order information — details about your wash-and-fold orders, bookings, pickup and delivery preferences, and special handling instructions.
• Communications — messages you send us through our contact form, by phone, by email, or by text, and our responses.
• SMS opt-in information — your consent to receive text messages and the phone number you provide for that purpose.
• Website usage information — basic technical data such as your device type, browser, and pages viewed, collected automatically to keep the site secure and functioning.

We do not knowingly collect payment card numbers or sensitive personal information beyond what is necessary to deliver our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and fulfill our laundromat and wash-and-fold services.
• To send transactional text messages about your orders, including order confirmations, “your laundry is ready” alerts, and pickup reminders — only if you have opted in.
• To respond to your questions, requests, and customer-service needs.
• To send account, information, and delivery notifications.
• To operate, secure, and improve our website and services.
• To comply with applicable legal obligations.

We do not use your information for unrelated purposes without your consent.

4. SMS/Text Messaging and Mobile Opt-In

Our SMS program sends transactional notifications about your wash-and-fold orders. You may opt in by completing the web form at https://ntxwashhouse.com/sms-optin with explicit consent, or by providing your mobile number to our staff and agreeing to receive texts. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance.

Your mobile opt-in and consent are never shared with anyone for any purpose. No mobile opt-in information is shared with third parties or affiliates. Any information sharing that may be mentioned elsewhere in this policy expressly excludes mobile opt-in data.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. Customer data is not shared with third parties for promotional or marketing purposes. We do not sell, rent, or transfer consumer data to external organizations under any circumstances.

We may share limited information only with trusted service providers who help us operate our business (for example, hosting or messaging-delivery vendors), and only as needed for them to perform services on our behalf under confidentiality obligations. We may also disclose information where required by law or to protect the rights, safety, or property of our customers or business. As stated above, mobile opt-in and SMS consent data is never shared with third parties under any circumstances.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. These measures include limiting access to information to authorized personnel, transmitting website data over encrypted connections, and maintaining reasonable security practices. While no method of transmission or storage is completely secure, we take reasonable steps to protect your information.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, communicate with you, and meet our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it. If you opt out of our SMS program, we retain a record of your opt-out request only as needed to honor that request.

8. Your Privacy Rights and Choices

You have choices about your information, including the right to:

• Opt out of SMS messages at any time by replying STOP to any message.
• Request access to, correction of, or deletion of the personal information we hold about you.
• Ask questions about how your information is handled.

To exercise any of these choices, contact us at or .

9. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NTX Washhouse LLC (The Washhouse)
631 Londonderry Lane, Denton, TX 76205
Phone:
Email:
SMS Opt-In: https://ntxwashhouse.com/sms-optin

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Washhouse, from regarding account notification, information, and delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.

You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at or .

Mobile opt-in information is never shared with third parties.